Common queries answered

Frequently asked Questions

Orders placed Monday through Friday before 9:00am get shipped that same day. Orders placed after 9:00am get shipped out the following business  day.

Excluding Holidays

We offer a 30 Day 100% Satisfaction guarantee. If you decide that the product your ordered from Poochwell is not for you, even if you’ve used the product we will refund your full purchase price minus shipping costs.

Shipping charges are non-refundable. 

In order to receive a full refund of the purchase price you will need to return the new or used product back to us. 

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Orders that have been shipped will always come with a tracking number. Check your email, once a product ships an automated email will be sent to the original purchasers email address that includes tracking. 

Email us at:

If you’ve entered an incorrect shipping address and your order gets shipped out. We would not be able to offer you a refund, or replacement unless we receive the product back. 

If you have not received the shipping confirmation email you can simply email or call to correct your shipping address. 

We currently only ship to: United States, Mexico, Canada

Yes, if you ordered multiple items they will come in one discrete package from Poochwell. 

Still need help?

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